US FAQ

FAQ

HOW TO CORRECTLY MEASURE AND CHOOSE THE SIZE?
For the correct results, ask the other person to measure you in light clothing.
If you plan to wear Dragonfly clothing on protective equipment, first put on protection, and then proceed with measurements.
The centimeter should be tight, but not too tight.

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1) chest volume
Measure across the widest part of the chest
2) Waist
Measure by waist
3) Hips
Measure on the widest part
4) Step length
Measure from groin to floor by taking off your shoes
5) Sleeve
Measure from the middle of the neck, shoulder to arm
6) Gloves / Mittens
From the wrist to the top of the middle finger
Warranty and Returns
We produce high-quality clothing, the service life of which, with proper care, significantly exceeds the warranty.

Please follow the care recommendations written on the label of your product - and your DRAGONFLY equipment will last a long time!
General rules:

Outerwear. When washing products from membrane fabrics, use products that do not contain bleaches and dietary supplements.
Thermal underwear, socks. Gentle washing in a washing machine, without bleaching.

Our products are covered by the guarantee in accordance with the Law of the Russian Federation "On Protection of Consumer Rights":

Outerwear, covers, wardrobe trunks, accessories - 6 months from the date of sale.

Thermal underwear, casual wear - 30 days from the date of sale.

In case you return the goods with a manufacturing defect, we will repair the goods, replace them or refund the money.

The warranty does not apply to:
Natural wear, slight damage to the fold of fabrics and materials;
Tearing, cutting, scuffing, and holes in fabrics and materials;
Torn cords and torn loops;
Burnout, fading, staining and molting;
The appearance of pellets on the product, shrinkage or stretching of the size after washing;
Any damage (these include changes in the properties of the membrane) associated with improper care of the product, including due to the use of unsuitable detergents (or detergents);
Hardware malfunctions caused by physical impact (zippers, buttons, Velcro, rivets).

Change your mind? Nothing wrong:
For this

Print and fill out the application

Send the goods by mail (or in another way); bring it to us together with a check and a copy of your passport at the address: 620141, Yekaterinburg, st. Artinskaya, 12B.

You cannot exchange or return thermal socks or thermal underwear. (Decree of the Government of the Russian Federation of January 19, 1998 No. 55)

Important:
The return and exchange of goods of good quality is possible only if its consumer properties and presentation are preserved (no signs of use and wear, original and undamaged packaging and labels).
Returns and exchanges are carried out on the basis of an application filled out by the client or his authorized representative and a sales receipt confirming the fact and conditions of the purchase, as well as subject to the presentation of the passport by the person who returns the goods.
The term for a refund depends on the method of return and is no more than 10 days from the date of receipt of the returned goods to the warehouse along with a completed return request.
For preliminary consideration of the application, call us at +7 (343) 302-29-26, and then send the goods and a package of documents to the specified address.
When returning goods of good quality, only the cost of the goods is returned, the cost of delivery and return shipping are not compensated.
Products of inadequate quality / incorrect packaging must be returned to us with the original labels and in the original packaging.
In the event of an exchange or return of goods of inadequate quality, we will bear the cost of shipping the goods.
Types of fabric impregnation
PD
Impregnation PD is applied to the inner surface of the fabric and not only prevents the penetration of moisture, but also makes the material more durable. In clothing, it is often used in combination with other types of impregnation. Protects from moisture, but allows air to pass through.

Wr
For reliable protection against a large amount of precipitation, a modern and expensive fabric coating with a WR composition is used, which repels moisture, allowing it to slide down the surface of the product, which makes this fabric more waterproof. It is applied to the front of the fabric. This type of coating does not impair air circulation, which avoids the "greenhouse" effect.

PU
PU - is a transparent polyurethane coating, which gives resistance not only against water, but also against organic substances (sweat and fat).
Impregnation PU and WR. The combination of PU and WR impregnation results in low water permeability of the fabric. Now you are not afraid of rain and wet snow!

CIRE
Cire impregnation is a special treatment from the front surface of the fabric, which gives the fabric a slightly pronounced shine. It is applied to the fabric at high temperature - cirending cire, makes the fabric airtight. This impregnation reduces the ability of the fabric to absorb dirt, both in the form of oils, and in the form of emulsions and aqueous solutions of various substances.
Order delivery
Delivery in Russia, CIS, Europe, Canada, USA.
  • Courier delivery in Yekaterinburg (from 200 rubles, when ordering from 10 000 free)
  • Delivery by a transport company (SDEKCIT, "Business Lines")
  • Delivery by Russian Post
Membrane Cloth Care
Proper and fairly easy care of products made of membrane fabric will ensure the effective functioning of the membrane and prolong the “youth” of your clothes.

If there is light pollution on the product, and there is still a season of active use, it is enough to wash off the dirt with water using professional washers in medium mode, or simply rinse the product with a stream of water.
WASHING:
The easiest way is to print and give this instruction along with membrane clothing to your wife, girlfriend, mom or sister. Pick up clean and neatly folded clothes every other day, not forgetting to thank.

Hand wash - rinse the product from membrane fabric with warm water, apply any of the following detergents with a soft sponge, then rinse it under a stream of warm water. If necessary, repeat the operation. You can not soak! It is advisable to wash the waders made of membrane fabric with neoprene socks only in this way!

Machine wash - automatic - this method, although riskier, also has the right to life, be more careful, ruining the membrane with a machine is much easier, so follow the rules for washing in a washing machine!

• Before washing on clothes, fasten the main zipper, zippers on pockets and under armpits, as well as all valves and straps, connect the sleeves of jackets and trouser legs together.

• Put the product from the membrane fabric in the washing machine, large items need to be washed separately, do not try to cram everything in one wash.

• Choose the most gentle washing program (hand wash, wool) or, if available, a special program for washing sports items from a membrane with a temperature of 30 °.

• Do not use spin. Be sure to disable this function in the washing machine.

• Do not use machine drying. Verify that this feature is also disabled.

• Run the program

Dry Cleaning - Home wash recommended for membrane fabric clothes. If you want to turn to a professional dry cleaning service, ask to use a colorless distilled hydrocarbon solvent for rinsing and apply DWR to the outer layer of the product before drying.

* You can use any means, the instructions of which indicate that they are intended for washing clothes made of membrane fabric.

Pay attention to the differences between the products, some of them contain special additives and impregnations that lengthen the life of the membrane!

Do not use chlorine bleaches.


Here are some of the few recommended detergents for washing items made of membrane fabric.

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DOMAL Sport Fein Fashion is a balm for washing any sportswear, it is also suitable for membrane fabric. After many washes, the balm allows you to preserve the useful properties of the membrane and not lose its quality.
Nikwax Tech Wash is an excellent tool that removes dirt well, it also impregnates the membrane and allows you to maintain water-repellent and breathable properties. If you nevertheless washed the membrane clothes using ordinary powder, this tool will help you eliminate the effects of such washing and wash all particles of this powder from the pores of the membrane tissue.
Denkmit Fresh Sensation is an inexpensive gel for washing clothes using membrane technology, which cleans well enough, but, unfortunately, does not have water-repellent impregnation for the membrane, which lengthens its life.
Perwoll for sportswear Sport & Active is one of the most popular liquids, which is designed for washing various sportswear, including membrane. By consistency, the product resembles a shower gel. Also, the product can be used to wash shoes in the washing machine.
Laundry soap - this tool is great for washing membrane clothes by hand.


DRYING:
After you wash the product manually or in an automatic machine, squeeze carefully with your hands, very carefully, without twisting, squeeze it in different places and remove excess moisture with a towel.

For drying, lay the washed membrane clothes on a horizontal surface in a well-ventilated area and straighten, wait until it dries completely. When drying, the clothes should not be exposed to sunlight.

Do not dry clothes made of membrane fabric on radiators or other heating appliances!

Extra care for membrane clothing

Membrane clothing should never be ironed (this is not required) and generally apply high temperatures to it, in which case its properties will be completely destroyed.

After each washing, it is advisable to treat membrane clothing with special substances that retain the water-repellent and breathable properties of the fabric. Or at least do it periodically. To do this, use various impregnations - aerosols designed specifically for coating the fabric with a protective film. If you do not want to bother with such aerosols, then just use detergents that contain such components.


* Why is impregnation necessary?

Impregnation restores the water repellent properties of the upper material to the fabric
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Catalog

Overalls
Jackets
Trousers
Fleece clothing
Thermal underwear
Raincoats
Raincoats
Comforters
Casual wear
Accessories
Overalls
Jackets
Trousers
Fleece clothing
Thermal underwear
Comforters
Raincoats
Casual wear
Accessories
Overalls
Jackets
Trousers
Fleece clothing
Thermal underwear
Raincoats
Comforters, winches
Casual wear
Overalls
Jackets
Trousers
Fleece clothing
Thermal underwear
Raincoats
Comforters, winches
Casual wear
Snowmobile wardrobe trunks
Accessories
Overalls
Jackets
Trousers
Fleece clothing
Thermal underwear
Raincoats
Casual wear
Comforters, winches
Accessories
Jackets
Trousers
Raincoats
Thermal underwear
Comforters, winches
Casual wear
Jersey
Accessories
Jackets
Trousers
Wader
Thermal underwear
Raincoats
Comforters, winches
Casual wear
Accessories
Polo shirts
Membrane Jackets
SOFTSHELL Clothing
Thermal underwear
Raincoats
Hoodies
Hats, caps
Accessories
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